"These guys know insurance and made great recommendations to make me feel comfortable."
"Nice people work here. Nice to have a local office ready to help you out anytime."
"The Grimes Group has been my agent for several years now. Anytime I need to change vehicles, get an updated insurance card, or whatever I may need, they are always available and happy to help. I would recommend them to anyone who is searching for a new insurance company. "
I recently changed my home and auto coverage to Nationwide and The Grimes Agency because of your agent Andrew. He provided such fantastic customer service and knowledge of the industry, that my entire family has also moved their insurance to Nationwide and The Grimes Agency. Andrew presented the option of life insurance to me and I have now moved my life insurance coverage from my employers’ insurance company, which I have been with for 18 years, to Nationwide. I now have twice the coverage for half the cost! Andrew takes care of my entire families home, auto and life insurance and he takes care of us like we are his family. We have complete trust in Andrew and The Grimes Agency.
Managing the relationship with a customer is one thing, but managing a customer's entire experience with Nationwide is why Debbie Martin is a STAR.
Just one of many examples of this was Debbie recommending my wife and I participate in the SmartRide program. She knew that we didn't drive all that much and thought we could receive a discount based on our driving habits. It was easy as pie to install the monitoring device, we received weekly updates about our driving habits, and ended up with a very nice auto insurance discount.
Thanks Debbie, and thank you Nationwide, and the Grimes Group Agency in Frisco for having Debbie as one of your agents!
"Extremely knowledgeable, friendly, helpful, accessible and responsive."
"I was very impressed with the expediency, knowledge and professionalism with which may insurance needs were met. Having recently moved to Texas from Michigan I was looking for a product that would contain the same insurance features as my previous policy....and for the same premium. I was delighted to see that both, insurance features and premium, were very much the same. I would recommend Nationwide Insurance (The Grimes Group Agency LLC), without hesitation to all my family and extended family, as well as my friends."
"The staff is very friendly and knowledgeable. They are quick to respond to inquiries and/or questions. They are definitely "on the ball" and have great service!"
"Always very responsive and knowledgeable. Offers good product offerings."
"Nationwide is regularly in contact with me regarding my various types of policy/coverages. They are knowledgeable of their products and seem to be able to compare, and explain, other companies products to their's in order for me to make an informed decision."
"Everyone at the Grimes Group has been fantastic to work with. My wife and I recently relocated back to the Dallas area and needed someone we could trust to help us with all of our insurance needs. The Grimes Group exceeded all of our expectations!"
"Customer service is great, agents are easy to talk to, honest, and explain all options in plans making it easier to select a plan right for you."
"Since moving to Nationwide through the Grimes Group I have been very pleased. I made the decision initially because of price and coverage which was the best I had found. Following that we have had a couple of claims and they went very smoothly and quick. I have also noticed that we get an immediate response when we call, email or text for changes or information. Overall very pleased and have referred several friends over as well!"
"This Nationwide Agency is people oriented and very accomodating to their clientele. The representatives are willing to go the extra mile, with patience, to make sure you understand your policies and options."
"The Grimes Group was extremely helpful in providing all of my insurance needs for both business and personal. They provide excellent customer service. I could not be happier! Thank you Grimes Group!"
"My agent was very nice and helpful and above all patient with me, now I am getting a lot better coverage with a better rate!!"
"Andrew was very knowledgeable and thorough in his explanations of the different options. He didn't try to just sell me something. Instead, he found the best fit at the best value to me and my family. I'm very impressed so far."
"Andrew did a wonderful job of getting me all the information I needed to make the change to Nationwide. During the process Andrew inquired about life and business insurance also. He made recommendations to my policy and why it would be beneficial to me. I really appreciate the personal interest he took to protect me and my family in case of an accident.
Now if I can only get him to get me Nascar tickets and pit passes to the Texas race...."
"Andrew and The Grimes Group Agency in Frisco, TX went above and beyond to take care of my families insurance needs and they did so based on my specific timelines, needs, and special requests. Andrew even came out to meet my family in person which I found to be extremely unique in this day and age of transactional relationships. I highly recommend Andrew Mixon and The Grimes Group Agency in Frisco for all your insurance needs."
"I have been completely satisfied with my insurance and service provided by Nationwide."
"I have nothing but positive things to say about my experience with the Grimes Group Agency. The agent who assisted me was extremely helpful in finding the best coverage/pricing of insurance to best fit my needs. I highly recommend their service!"
"Received excellent service and couldn't be happier with the coverage. Was able to get more coverage for less money - always a good thing."
"I am most thankful that I now have a knowlegable agency and agent that I can visit and talk to, haven't had this for 20 years!! Thanks,"
"My agent is excellent in every way. He offered me a good product & great service."
"We worked with Andrew and he is very easy and dependable to work with, and was knowledgeable enough to direct us to the proper type of insurance coverage for both our home, business property and automobiles.
He followed through on everything he said he would do when he said he would do it, and did it quickly and in an efficient manner. There were no major surprises as well.
We look forward to working with Andrew now and in the future."
"I feel secure knowing that I am covered by Nationwide insurance. My agent, Andrew Mixon, with the Grimes Group in Frisco, TX, worked diligently with me to find the best coverage for me. And, when my needs changed during a recent move, Andrew took the time to review all my options with me to identify the best new policies and coverage amounts for my new situation."
"I've known Andrew for several years, so when he joined Grimes Group Nationwide I thought I would at least give him a chance to earn my business... and earn it he did. I needed coverage for my personal vehicles, home, rental real estate properties, plus business liability and errors & omissions coverage. Andrew made sure I got the right type of coverage for my different properties, and helped me understand my business risk management issues. Then he sorted out the options on the various types of business coverage I needed. His service was excellent, with great communication every step of the way. Now all my coverage is with the Grimes Group and I expect it will remain that way for years to come. Thanks Andrew !! It's a pleasure to know and work with you...
"Doug is a very experienced and knowledgeable agent. If you are looking for a great agent in the Frisco area give Doug and his team a call!"
"This is a first class insurance agency, they have a way of making you feel like your in the drivers seat not just along for the ride. Their product knowledge is outstanding, combined with the services they offer I would recommend them to anyone. With this group being so strong you can't go wrong."
"I could not have asked for a better group to work with on my insurance. I was treated with such a high level of priority and every little thing was explained to me in detail in a manner that I could understand, never once did I feel like someone was trying to speak over my head. The staff has been friendly since day one and I would recommend everyone I know to visit Doug and his team to get an insurance review ASAP!"
"I want to thank the Grimes Group for taking the time to sit down with me and explain my policies to me so that I had a better understanding of what I am covered for. Unlike my previous carriers, I was made to feel like a real person and not just some number. No one had taken the time before to explain what the coverages meant and how they could affect me. I can now breath easy knowing that if a loss ever happened I can call my agent and they will make sure I am taken care of. I only wish other companies had such great customer service."
"The Grimes group has provided the best insurance experience a customer could ask for.
All of the representatives are friendly, courteous, and knowledgeable, while readily providing the answers to each of my inquiries.
I will recommend this agency to all of my friends and family."
"Wonderful agency! The staff knows what they are doing and they are so helpful! Have recommended them to several friends."
"Doug Grimes and his group is a family business. The fact that it is a family business gives me an added sense of security that it's not just a business to them but who they are. They made suggestions that reflected their own concerns for their own families which helped me understand the issues with not having enough or too much insurance and other concerns. They were also flexible with my needs."
"Great service at a good price. Always available when needed."
"The Grimes Group Agency is the hands-down best insurance agency we have ever experienced. We receive immediate personal and professional service and are made to feel like valued clients at all times. That courtesy has extended to the Nationwide network the few times we have made a claim. We highly recommend Grimes Group for the service you thought was a thing of the past!"
"Appreciate the product knowledge and being able to relate that to us.
The follow up from Doug and John after we had switched to Nationwide was very helpful. We now have contracts organized and know what we actually have in case we have a problem."
"The Grimes agency have been an excellent insurance agency for my home. When I could switch to them for auto as well they made the transition a breeze. Not only did they offer better coverage but the rates were lower!"
"The Grimes Group made my choosing of Life Insurance easy and informative. Thank you John for answering in detail all of my questions. Your help is greatly appreciated. Definitely recommend the Grimes Group..."
"Just a quick line or two concerning your Agent Andrew Mixon. He has been great help in helping my family insure our 3 autos and home here in Allen, Texas. I would definitely recommend both him and Nationwide to anyone looking for a great product, outstanding customer service and follow-up, and peace of mind knowing that some of your most valuable assets are covered in case of an accident."
"I could not be happier doing business with the Grimes Group. Without exception, they have been friendly, knowledgeable, and above and beyond helpful regarding all of my insurance needs. This group is the epitome of customer service, and is responsible for making me a loyal fan of Nationwide Insurance."
"Excellent customer service, ease of process, staff knows what they are doing and they have a positive attitude. Pricing is among the best I've seen and I would definitely recommend this group and product to friends and family..."
"I have been with Nationwide for a little over a year now, and it has been great. I left my previous insurance provider after nearly 19 years of service hoping for something better, and I found with the Grimes Group."
"The Grimes Group has taken care of our home and auto insurance for many years. They are very easy to work with, give great customer service, competitive pricing and great coverage."
"Andrew Mixon took my request for Auto and Homeowners coverage and did an outstanding Job
to find the right product for me. I did not have to put any effort into this except to sign my name.
Andrew took care of all the paperwork.
He is always available for any questions that
I may have.
I'll recommend him to my family and friends in a heartbeat."
"I have nothing but great things to say about The Grimes Group Agency and Nationwide. The agents are amazing and are very knowledgeable and accessible.
I have multiple policies with them and it gives me peace of mind to know that I am covered should anything happen. I highly recommend them!"
"Incredibly responsive team. Great communication and very proactive. At times, I've found the website to be a little frustrating, but overall it's fine."
"The Grimes Group as a whole is exceptional! I always speak to "real people" when I call, I'm immediately transferred to the appropriate professional; they have helped us obtain auto and home owners insurance as well as life and disability insurance. They honestly have our best interest at heart! We're extremely fortunate to have them as our insurance agents!"
"The process was so simple to change all our policies over and they even handled the cancelation of all our other policies with our prior, more expensive agency. We would recommend this agency to all our friends, family and business associates."
"You are doing tremendous! Tremendous with a capital T."
"Quick, responsive, and informative! They treat everyone like family!"
"I had various questions on my homeowners policy, and the Grimes group was quick to respond with accurate information that was easy to understand.
I know that when I do business with them I am getting the best advice and service.
Thanks again for all that you do."
It is with great pleasure that I have the privilege to write a review. Jean has been our agent for over 20 years. We first met when she worked at the JIm Gilmore Agency. As soon as I learned that she relocated to Grimes Agency, I immediately transferred all my insurance coverage to your firm.
Jean understands customer service. She consistently goes the "extra mile" to ensure that my every concern is met. On numerous occastions she has even gone as far as to contact me when one of my children was delinquent on their insurance premiums, rather than allowing the policy to lapse.
If there is any other information I can provide, please don't hesitate to contact me.
"Is hard to get excited about insurance in general... however the Grimes Group does a great job helping me evaluate my options, and throughly explaining what those options mean to me and my family.
I love their high-touch service!"
"The Grimes group has been my agent for several years now. Anytime I need to change vehicles, get an updated insurance card, or whatever I may need, they are always available and happy to help. I would recommend them to anyone who is searching for a new insurance company."
"I have a hard working team at Nationwide Insurance in Frisco. I feel they watch my back, giving me advice, best rates, and great service."
"I recommend the Grimes group, we have used them for 4 cars, 2 houses, and a business; they always answer our questions. I have never been oversold, and they know insurance."
"They lowered my rates and provided great customer service but the best part was the education. They taught me about coverage that I didn't know I had like identity theft protection and water leakage. I received more coverage for less money."
"It was an absolute pleasure working with the Grimes Group. Their entire staff is so friendly and someone was always available to answer any question we had. My agent's knowledge and explanations of insurance was a huge help. He took his time to explain every aspect my policies and I now feel more confident if something were to happen, knowing that my insurance was set up right and that these guys are there to help."